Blog | Public Service Management Laboratory

Demography and Geography in Performance Measurement: Exploratory Analysis

There are 7 million people with intellectual and developmental disability in the United States.Half of them, or 53%, are employed in a...

This article, the third in a series (2) (3), relates our findings from information and data in a recently published “Evaluation Report of...

Currently, human service assessment tools do not lend themselves to meaningful evaluation. We believe that the performance criteria of...

Adult protection services assist maltreated older or disabled adult state residents. These social service programs (1) respond to...

Executives feel uneasy about making performance comparisons that may lead to an inappropriate decision. This is particularly so when the...

A service agency such as the State’s Department of Health and Human Services seeks and solicits funding, converts these through...

It is common to find continuous improvement, CI, projects in social service agencies that are not continuous. These un-linked projects...

Design of Experiments, or DOE, spun out from industrial production where process improvements can only be performed without operational...

This article aims to demonstrate the application of Queueing Theory to model a service delivery system for capacity planning. A health...

At the onset of a viral epidemic, individual measures in combination with the isolation of the symptomatic are practical means of...

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