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PUBLIC SERVICE MANAGEMENT LABORATORY
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Demography and Geography in Performance Measurement: Exploratory Analysis
Counties act as the state's agents for delivering human services to residents, utilizing federal and state funds to fulfill this role. The state supervises the delivery system by evaluating performance. The county administrator closely manages the system, concentrating on specific mandated measures. To comply with these mandates, the administrator aims to comprehend demographic and geographic factors that are frequently outside management's control. This article will demonstr
A Revision of Statutes Governing Service Delivery Performance
This project aims to establish a comprehensive methodology by applying a strategy to Minnesota’s statutes that facilitates the provision...
Analysis of Statutes Governing Service Delivery Performance. Part 3
This article is the third in a series that explores legislative analyses of laws related to human services delivery performance for state...
Analysis of Statutes Governing Service Delivery Performance. Part 2
This is the second part of a series of articles that examine how laws in a particular state guide the delivery of human services. The...
Analysis of Statutes Governing Service Delivery Performance. Part I
Through its Department of Health and Human Services, Minnesota actively seeks and secures funding, channels these resources through...
Making Full Use of Standardized Employee Satisfaction Surveys
For social service delivery agencies, a client satisfaction survey involves listening to the voice-of-customers. Similarly, a...
Estimating Cost and Benefits of Early Childhood Visiting Service
Early Childhood Visiting Program The early childhood visiting service begins during the prenatal phase for high-risk families. After...
High-Level Process Maps: Foster Care Services
When at risk of maltreatment in their family, children and youth are temporarily taken out of their homes and placed in foster care or...
Optimal Supply Chain Model: Highway Concrete Aggregates
A supply chain is a network of physical or virtual products flowing between suppliers, distribution centers, and customers. Product...
Diversity and the Modern Portfolio Theory
Measuring the impact of diversity in organizational excellence has vexed even its staunchest advocate. We can learn, however, from a...
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