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PUBLIC SERVICE MANAGEMENT LABORATORY
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Upper Midwest Social Services - A Case Study
This case study demonstrates the use of system dynamics computer modeling in planning. Upper Midwest is a hypothetical public service...
ANOVA: An Easily Accessible Executive Analytics Tool
Often the administrator is presented with two sets of results or observations to concur with or to make a decision upon. The single...
Administrator = Leader + Technologist
A leader cannot be a successful public agency executive without skills in the use of management tools and techniques. Conversely, the...
Program Completion and Management Action Delay
Public organizations are generally hampered by sluggish management processes. Quarterly or longer delays from the recording of...
AI Needn’t Be Complex
GE Capital Fleet Services developed a tool that assisted its sales managers, when meeting with prospective company CFOs, in discussing...
The Annual Cycle Management Process
As service delivery is considered a process, so is its management a process. Management activities of an organization during a short,...
Centralized Administration of Service Delivery Case: Basic Sliding Fee Program
Centralized Administration of Service Delivery Case: Basic Sliding Fee Program The responsibility and authority of administering service...
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