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PUBLIC SERVICE MANAGEMENT LABORATORY
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Epidemic Basics for Health and Human Services Administration
Last Friday the 28th of February, the CDC’s website (1), suggested that while the virus has been identified, there is more to learn about...
On Hiring a Consultant to Manage an Agency Restructuring Project
This case study demonstrates multi-voting techniques used in the search and selection of a consultant to manage the re-engineering of an...
Minnesota Department of Human Services: A Case Study in Management Control Systems
Minnesota State’s Department of Health and Human Services or MDHS is known not only throughout the state but also to other states in the...
A Practical “Whistleblower” System for Public Service Organizations
Recent events have brought forth “whistleblower” systems in the consciousness of public service administration. Notoriety aside, a...
County Performance Comparisons: Chi-Square Testing for Similarity
Sans operating benchmarks, human service organizations cooperate by sharing each other’s operating ratios. Closer performance comparisons...
Process Mapping in Continuous Improvement of Public Service
Process mapping completes the utility of a public service administrator’s management toolbox. In initiatives of continuous improvement,...
Client Moments: A Better Social Service Work Load Measure
The Caseload has been a prominent measure of the amount of work rendered by a social service worker. Commonly defined as the number of...
Continuous Improvement and the Administrator
In any of various ways it has been stated, a social agency's operational objective is to provide as many services as needed with the best...
Optimal Social Service Resource Planning
In the administrator's mind, there lies a nagging question. Are the agency’s important resources, its workers, assigned to service areas...
HOW MUCH DO SERVICES DELIVERED BY YOUR AGENCY COST? PART III
The price question is rarely offered to or asked by recipients of human services. For public service agencies and non-profits, service...
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